Customer Service

Grateful Beans and Paypal

PayPal is our ecommerce partner. We chose our orders to be processed by PayPal because it is safe, accurate and easy. When you click the add- to- cart button to purchase Grateful Beans gourmet products you will then be directed to PayPal's secure website and asked for your credit card and billing information. We at Grateful Beans never view this information. PayPal sends us your email address and shipping information so we can fill your order promptly.

If you are already a registered PayPal user, please make sure that your PayPal (not Ebay) customer shipping address information is updated and correct.

Shipping

Our primary carrier is the United States Postal Service. We ship USPS Priority Mail which usually takes 3 to 4 business days for delivery. If expedited shipping is requested we use either the USPS or DHL. For international orders we ship via DHL.

Returns

Any product or merchandise can be returned to Grateful Beans within 21 days of purchase for a full refund, no questions asked. Shipping and handling charges are not refundable.

Please return remaining unused product in its original packaging to:

Grateful Beans

P O Box 50114

Denton, TX 76206

In order to provide the highest quality products and services a note of explanation with returned products would be appreciated or an email to: customerservice@gratefulbeans.com

Confidentiality

Grateful Beans does not and will not share our customer lists or customer information (such as billing addresses, mailing addresses, email addresses, phone numbers) with anyone, period!